Running a Care Agency
on Spreadsheets.
Not Anymore.
TLS Care needed a complete digital operations platform — one system to manage clients, staff, scheduling, timesheets, compliance, and communication. We built it from scratch as a full SaaS web application, purpose-built for UK care agencies.
What We Delivered
Care Agencies Run on
Outdated Systems
Running a care agency means juggling dozens of moving parts simultaneously — client care plans, staff rotas, availability tracking, timesheet approvals, compliance documents, and team communication. Most agencies manage all of this across disconnected spreadsheets, WhatsApp groups, and paper forms.
TLS Care needed a single, professional platform purpose-built for how a modern UK care agency actually operates — one that their coordinators and carers could use daily without technical training.
One Platform for
Everything
We designed and developed a complete SaaS web application — with separate interfaces for administrators and care staff. Every core operation that was previously manual or disconnected is now handled through a single, clean, purpose-built platform.
The result is an application TLS Care actually uses daily — reducing coordination time, eliminating manual errors, and giving management full visibility over operations at all times.
Every Module They
Actually Need
We built the platform around the real operational workflow of a UK care agency — not a generic project management tool repurposed for care. Every module was designed from a deep understanding of how care coordinators and field staff work.
Client Management
Full client profiles — care needs, contact details, care plans, and activity history. Everything a coordinator needs to support each client, in one place.
Staff Management
Staff profiles, qualifications, contract details, and performance history. Manage your entire care team from a single administrative dashboard.
Diary & Calendar
Visual scheduling with daily, weekly, and monthly views. Assign carers to clients, manage visit schedules, and spot gaps or conflicts instantly.
Availability Management
Staff set their availability in real time. Coordinators see who is free, who is booked, and who has time-off requests — with a clear visual availability grid.
Timesheets
Digital timesheet submission and approval workflow. Carers log hours against visits, coordinators review and approve — all tracked and auditable.
Compliance & Policy
Store and manage compliance documents, policy acknowledgements, and regulatory requirements — ensuring TLS Care stays audit-ready at all times.
Built for the Real
Care Agency Workflow
Care agencies have two distinct types of users — office coordinators managing operations and field carers delivering care. The platform serves both with purpose-designed interfaces — giving coordinators full operational control and giving carers a simple, clean view of everything they need.
For Care Coordinators
Full dashboard visibility across all clients and staff. Manage schedules, approve timesheets, track compliance, handle absences, and generate reports — everything from one administrative interface.
For Care Staff
Clean, simple interface for field carers — view upcoming visits, log availability, submit timesheets, and access important documents. Designed to work on any device without any training needed.
A Care Agency Operating
Like a Modern Business
TLS Care now runs their entire operation through the platform we built. Scheduling that used to take hours is done in minutes. Timesheets that used to be chased by phone are submitted digitally. Compliance documents that lived in folders are now organised, searchable, and always up to date.
